Casting light

Strength, stability and security

BBC News ran a story recently, interviewing 30 year old Scott Tacchi from Truro, who has spent the past 18 months as a lighthouse engineer, maintaining the 250 lighthouses still in use across the UK.

 

His job takes him to some stunning locations and he has documented not only the challenging technical tasks but some incredible storms and sunsets too. It’s an interesting read and Scott Tacchi has taken some breathtaking photographs. https://www.bbc.co.uk/news/uk-england-cornwall-48339120

 

After reading the BBC News feature, I found myself thinking about lighthouses, partly because we use the image of a lighthouse as an important part of our corporate brand. Lighthouses are symbols of strength, stability and security. And although the last manned lighthouse in the UK, at North Foreland in Kent, closed its doors in 1998, lighthouses continue to do their job, as they have for centuries, keeping sailors safe.

Shining a light

Our strapline is “a safer financial world” and we chose the image of the lighthouse purposefully. Like the lighthouse, it is our job to keep our customers safe, shining a light on their financial situations and guiding them safely through choppy waters. In more extreme situations, sometimes the Castlight beam illuminates someone who is drowning in debt and needs rescue.

 

The financial crash of 2008 has often been referred to as a tsunami and millions of people were indeed dashed against the rocks of financial insecurity. How badly we needed “financial lighthouses” then – something rooted, substantial, standing guard over a perilous situation and shining a light on it.

Safeguard

I have often said in these blogs that what we do every day at Castlight is try to safeguard against the credit crunch ever happening again. That’s why we create tools for lenders and individuals to illuminate and protect people’s financial security, to ensure that no-one gives or takes on credit that cannot be comfortably repaid.

 

In his poem The Light-Keeper, Robert Louis Stevenson refers to a lighthouse keeper as “his country’s guardian”. It is not a claim he made lightly as RLS was the grandson of the famous lighthouse engineer Robert Stevenson and knew a thing or two about the family business of building lighthouses.

 

And when we at Castlight seek to create a safer financial world, to be one of the country’s guardians of financial security – it’s not a claim we make lightly either.

Castlight Achieves ISO-27001 Accreditation

A huge congratulations to Murdo Thomson, our Chief Information Security Officer, and his team, who have secured ISO-27001 accreditation for Castlight.

ISO-27001 is the only audited international standard that defines the requirements of a robust information management system. And securing the standard demonstrates that an organisation has defined and put in place best-practice information security processes.

Key Strength

We knew our information security was one of our company’s key strengths, but we wanted to challenge ourselves. So we volunteered to put ourselves through the wringer and have the robustness of all our policies, procedures and processes tested and squeezed.

And after three months of Murdo checking every aspect of our information security systems against the requirements of ISO-27001 and two days of rigorous examination – we passed! And we are now proud to be just one of a handful of fintech companies in the UK who have achieved the standard.

Data Safeguard

Our clients entrust their data to us and it has always been part of the DNA of our business  practice and processes that we respect and safeguard that data. We invested a significant amount of time and energy to achieve the ISO-27001 standard because we felt  strongly that our customers deserved it. We believe that we owe it to them to provide, not only our assurances that their data was safe, but also validation from an internationally recognised standards authority.

I think Murdo would agree that the ISO-27001 journey has been hard work but hugely rewarding. From where I sit, in addition to the satisfaction of having our information security processes and practices externally endorsed, I feel that ISO-27001 has given us a new appreciation that information security is not just the responsibility of Murdo’s department. It’s embedded in everything we do, every relationship across our different departments and every dealing with every customer.

Heart Of Our Value System

But perhaps most importantly, ISO-27001 has made us more aware that information security is at the very heart of our value system, that it’s part of the ethical way we strive to do things at Castlight.

The ISO-27001 auditors couldn’t test us on our values. But I hope they sensed what was close to our hearts when they they were with us.